video card

Infopackets Reader Barry S. writes: " Dear Dennis, I am having problems with my computer's display freezing randomly, though it usually happens within 3 minutes of booting into Windows 10. Oftentimes the system will lock up during boot. When this ... happens, my hard drive light on the PC keeps flickering away like it's still loading, which suggests to me that there is something wrong with my video card. I tested this theory by using remote desktop to connect to my main PC from my laptop. To my surprise the PC was still working as it should via remote desktop, though as I mentioned the display ... (view more)

Infopackets Reader William C. writes: " Dear Dennis, I'm have a problem with my sound after the latest Windows Update in Windows 10 (version 15063.540). If I use System Restore to roll back the sysetm (which then uninstalls the update), my sound ... works perfectly fine. In my Device Manager I have: a 'High Definition Audio Device' with yellow exclamation point warning, and two 'Realtek High Definition Audio Device' with no warning. I have uninstalled and reinstalled the Realtek audio drivers to no avail - the sound will simply not work! My system is connected to a TV via HDMI cable. If I use ... (view more)

Infopackets Reader Peter M. writes: " Dear Dennis, I have a very strange issue. I recently put together a new computer build and installed Windows 10. Everything was working fine for the past month or so, then all the sudden, Windows 10 won't boot ... into the login screen - it simply freezes at the swirling dots. Surprisingly, I can remote desktop into the problematic machine from another, but the system stability doesn't last and eventually it freezes up on me. I suspect I have a hardware problem - perhaps the video card. I've managed to run 'msconfig' and specified Safe Mode with Networking, ... (view more)

Infopackets Reader "Ainsley" writes: " Dear Dennis, I'm using Windows 10. My screen has two big black bars on either side of it taking up approximately 2 inches on each side, shrinking my available screen. I have tried updating the video driver and ... restarting. This did not help. I have googled the issue and found your article ' How to Fix: Windows 10 Black Border (Shrinking Screen) ', but I don't see the windows registry entry that starts with 'DALR6 DFPI'. Please advise. Thank you. " My response: This is one of the most frequently asked questions I receive, having written 5 articles on the ... (view more)

Infopackets Reader "Ivar" writes: " Dear Dennis, I just upgraded to Windows 10 and am using a monitor with 60hz and 1600x900 resolution. Since the upgrade, I have encountered problems with my screen shifting whenever I play some games. When this ... happens, my screen shifts to the left, leaving a black bar of about 4 centimeters on the right side. This only seems to happen when the games change resolution to 1024x768 - however, in Windows 7, changing resolutions worked flawlessly. I came across your article on how to calibrate your screen , and looked for the 'auto calibration' button you ... (view more)

Infopackets Reader Barry P. writes: " Dear Dennis, I just upgraded from Windows 8.1 to 10. Now, every time I boot the computer, I receive an error message that 'AMD Quick Stream Error: The license information to use this software is not found'. I ... have absolutely no idea what that means. Can you help? " My response: I asked Barry if he'd like me to connect to his machine and review this problem together using my remote desktop service, and he agreed. Sure enough, after every reboot the "AMD Quick Stream Error" message appeared on the desktop. I queried Google for the exact phrase: "AMD Quick ... (view more)

Infopackets Reader 'Lee' writes: " Dear Dennis. I have done a clean install of Windows 10 and downloaded all updates; however, I keep getting a blue screen error message that "CRITICAL_PROCESS_DIED". Prior to that I was running Windows 7 - but also ... had the same error CRITICAL_PROCESS_DIED. I have done several clean installs, but no luck. I've run chkdsk (check disk) and did a memory check - but neither report any errors. I did the 'sfc /scannow', but receive an error that 'windows resource protection found corrupt files but was unable to fix some of them'. Can you please help? " My response: ... (view more)

Infopackets Reader Tim S. writes: " Dear Dennis, I am upgrading the hard drive and CPU on a computer for a friend of mine. His computer does not have a dedicated video card; as such, he is using the onboard graphics built onto the motherboard, which ... is very outdated and slow compared to today's standards. I would like to buy him a used video card, but am not sure which model to get, as the model numbers seem to be very confusing - whether it's an AMD video card or an Nvidia card. How can I compare video cards so I know which card is better than the other? " My response: This is a very good ... (view more)

Infopackets Reader Kim H. writes: " Dear Dennis, I just upgraded to Windows 10 and my screen shrank with a big black border around it. Previously I was running Windows 7 and the screen fit fine on my monitor. I read your article, " How to Fix: ... Windows 10 Black Border (Shrinking Screen) ," where you detailed how to manually adjust the video scaling options for Radeon video cards, so that the screen stretches all the way properly onto the monitor's edge. I have an Nvidia video card and was wondering if you had a similar fix so I can make Windows 10 fit properly onto my entire screen? " My ... (view more)

Infopackets Reader Tim G. writes: " Dear Dennis, Thanks for your article yesterday on ' How to Fix: Windows 10 Display Shifted; Screen Fuzzy '. I have somewhat of a related problem; after I upgraded to Windows 10, my screen has shrunk with a black ... border all around the edges of the display. I use 1280x720 resolution, though my monitor can handle 1920x1080 (I prefer 1280x720 because it's bigger and easier on my eyes). It's the 1280x720 resolution that shrank, and there aren't any video card updates. I am using the ATI Radeon 4250 which is integrated with my motherboard ... (view more)