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Infopackets Reader Gros C. writes: " Dear Dennis, By mistake I installed both Windows 10 64 bit and Windows 32 bit on my machine. Both installations reside on separate partitions. I want to keep the Windows 10 64 bit, but the problem is that I don't ... know how to safely remove the Windows 10 32 bit from my machine. Can you give me a bit of advice on how to remote Windows 10 32 bit? " My response: This can be very, very tricky, as how to remove Windows 10 32 bit (or even the 64 bit version) on a separate partition depends on which installation of Windows contains the master boot record. For ... (view more)

Infopackets Reader Tom S. writes: " Dear Dennis, I have an older Windows Vista machine and I'm trying to upgrade it to a clean install of Windows 7. The problem is that this PC is an all-in-one unit, and the DVD drive is broken; replacing it would ... be extremely difficult. I had a friend of mine convert the Windows 7 installation DVD into a bootable USB thumb drive, but it appears that my system does not support booting from USB. I also tried running the Windows setup.exe file from the thumb drive on my Vista desktop, but I receive a message that 'Windows installation could not be started from ... (view more)

Infopackets Reader William O. writes: " Dear Dennis, I have a Samsung smartphone with a 16 GB SD card, which I use to store all my pictures and videos. I have taken the SD card out of my smartphone and placed it into an SD card reader, so I can copy ... files over to my computer. I get about 13% through the transfer and then I get an error message that says: 'Error 0x8007045D: the request could not be performed because of an I/O device error.' I then have the option to skip the current file; when I click that, the transfer resumes, but then it says it will take over 1 day to complete the transfer ... (view more)

Infopackets Reader Frank T. writes: " Dear Dennis, Thanks for your ongoing coverage on Windows 10. My question is: how can I download the Windows 10 Fall Update (version 10586) to my machine? It downloaded automatically onto my laptop, but not my ... main PC. I searched online on how to download Windows 10 Fall Update but came across conflicting reports, some of which worked and some that don't. Can you help? " My response: I also did some research on this as I was having the same issue. My server PC downloaded Windows 10 Fall Update but none of my other PCs did, even though everything was ... (view more)

Infopackets Reader Frank C. writes: " Dear Dennis, Thanks for your excellent articles on Windows 10. A few weeks ago I upgraded to Windows 10 32-bit, but now I want to upgrade to Windows 10 64-bit. I read your article, ' How to Upgrade from Windows ... 10 32-bit to 64-bit ', but I don't understand why I am receiving the error 'this app can't run on your PC' when attempting to run the Windows 10 Media Creation Tool. I have verified that my processor supports 64-bit, so I don't understand why I am being plagued by this error message. Do you have any idea how I can ... (view more)

Infopackets Reader Pam C. writes: " Dear Dennis, I recently purchased an SSD (solid state hard drive) and wish to transfer my existing copy of Windows (from a standard hard drive) onto the SSD. I used Acronis True Image to clone the hard drive to ... SSD, but when I try and boot from the SSD, I receive the error message that 'BOOTMGR is Missing'. I have also tried creating an archive backup of the original hard drive and then restored that to the SSD, but I have the same problem. How can I fix the 'BOOTMGR is Missing' error? " My response: This is a very common problem ... (view more)

Infopackets Reader Gail N. writes: " Dear Dennis, I have two HP laptops: one that came with Windows 7 and the other with Windows 8. I have already upgraded both laptops to Windows 10 using the 'get Windows 10 app' via the desktop. My question is: ... what happens if Windows 10 fails and I need to factory restore my laptop? Will I get back Windows 10 or will it reload the original operating system (Windows 7 or 8)? I ask because both my HP laptops have a 'factory restore' partition which I can access by pressing F11 on my keyboard during bootup. Also, is there any way to fix my laptop without ... (view more)

While most of the response to Windows 10 has been positive, it might not be for everyone. The good news is that downgrading from Windows 10 to your previous operating system is a relatively simple task. Exactly how you can go about it depends on ... which of three categories you fall into: whether you upgraded using the "Get Windows 10" app (via Windows Update); whether you used a DVD or USB drive with Windows 10 media; or, whether you bought a computer with Windows 10 pre-installed. "Easy Downgrade" Method: Within 30 Days If you used Windows Update to upgrade to Windows 10 ( ... (view more)

Infopackets Reader Sam T. writes: " Dear Dennis, I have clicked on the 'Get Windows 10' app in my tray bar and it still says it's reserved. I read that I can force the upgrade by using entering 'wuauclt.exe /updatenow' in the command prompt -- ... however, I keep getting a message that Windows 10 Upgrade Failed, with error code 80240020. I searched for 'windows 10 upgrade failed 80240020' on Google and have read a number of posts, but I can't seem to figure out how to make this work. I keep getting an access denied error. Can you help? " My response: Many ... (view more)

Infopackets Reader 'Tibby' writes: " Dear Dennis, For a few days now my screensaver won't start anymore on either my Windows 7 desktop and laptop. I suspect a recent Windows update may have caused my screensaver to stop working, but I can't ... substantiate that. I have reset the screensaver settings on both machines but my screensaver won't start. Have you heard of such an incidence? Any idea how to fix my screensaver? I have learned quite a bit form your questions and answers. Good work, and thanks in advance. " My response: This is a very common problem with Windows XP, Vista, 7, and 8. ... (view more)