system file

Infopackets Reader David L. writes: " Dear Dennis, I have a VERY perplexing problem! My wife and I are trying to publish a book online a website (CreateSpace.com) - unfortunately, both her system and my system are crashing with blue screens of death ... (BSOD) error: BAD_POOL_CALLER. I am using Mozilla Firefox on my machine, and she is using Edge. I've called Microsoft and talked to their support for over 4 hours but they were unable to help - and in fact, my system is operating even worse than before! You've done work for me in the past and I need to have you connect to my system and tell me ... (view more)

Infopackets Reader Gerry O. writes: " Dear Dennis, I am running windows 8.1 and have a program that reports an ntdll.dll failure. Will an upgrade to Windows 10 (not clean install) create a new ntdll.dll file, would I need to do a clean install of ... windows 10? Is there another way of getting a clean ntdll.dll file without upgrading? " My response: The file ntdll.dll is typically located in c:\windows\system32, and in very old versions of Windows (such as Windows XP), in the c:\i386 directory. The ntdll.dll file is a legitimate dynamic link library file (DLL) and is referred to as the "NT Layer ... (view more)

Infopackets Reader Terry C. writes: " Dear Dennis, I am trying to run the command 'sfc /scannow' (system file checker) through the Windows command prompt to repair corrupt Windows files, but every time I try and run 'sfc /scannow', it stops at 42% ... and gives the error message 'Windows Resource Protection could not perform the requested operation.' Therefore, the 'sfc /scannow' does not complete and I can't repair my corrupt Windows files. How can I fix this so I can finish running the scan and fix my files? " Update 20200116 : I'm getting a lot of ... (view more)