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Infopackets Reader Georges M. writes: " Dear Dennis, I had to perform a non-authoritative restore on our Domain Controller (DCs) because one of our lower-level techs accidentally deleted an important organizational unit (OU). I got everything ... working again, but I'm having a problem trying to reinstall a program called ScreenConnect, which is used to remotely connect to machines we manage. I noticed you wrote about a previous article about how to uninstall ScreenConnect and was wondering if you could help with this problem. Here's what's happening: when I try to install ScreenConnect, it says ... (view more)

Infopackets Reader Shelby C. writes: " Dear Dennis, I am in a huge hurry to upgrade my machine to Windows 10 because there won't be any more security updates for Windows 7 in January 2020, when Windows 7 reaches its end of life. I have tried to ... upgrade using the Upgrade Assistant and Windows 10 media, but I keep getting ' SAFE_OS phase error during Replicate_OC operation ' error, whatever that means. Windows 10 simply won't install on my machine! I have looked at articles all over the Internet including one from the Windows Club and none of them work. I really need your help! Can you please ... (view more)

Infopackets Reader Simon J. writes: " Dear Dennis, Last week I had a fake 'virus warning' error message pop up in Chrome while I was viewing Amazon.com. It said my computer was infected and to call a 1-800 number to 'fix' the 'problem'. After ... reading your articles, I knew it was a scam. At any rate, I did an antivirus and antimalware (malwarebytes) scan on the system - both said my system was clean. Flash forward a few days later and I got another fake 'virus warning' in Chrome. At this point I uninstalled Chrome, then deleted the c:\users\[my user name]\appdata\local\google\chrome folder ... (view more)

Infopackets Reader Paul K. writes: " Dear Dennis, We use VMWare Workstation 14 at work as the hypervisor for a number of virtual machines that run on our server. A few days ago we lost power on the server while our database virtual machine (VM) was ... running. I have since tried to start that virtual machine, but VMWare Workstation keeps popping up with an error message that says ' This virtual machine might have been moved or copied (pic). In order to configure certain management and networking features, VMWare Workstation needs to know if this virtual machine was moved or copied. If you don't ... (view more)

Infopackets Reader Paulina K. writes: " Dear Dennis, I am running Microsoft Office Home and Student 2007. Whenever I run Excel, it displays an error message 'stdole32.tlb' and nothing else. MS Office then launches the Microsoft Office installer ... (inside of the Excel window), which takes about 5 or more minutes to complete. Eventually I can start using the program, but the next time I run Excel I get the same 'stdole32.tlb' error message. I have tried to uninstall and reinstall Office but it doesn't work. I also tried to repair Office but that gave me the same stdole32.tlb error message. Can ... (view more)

Infopackets Reader Paul D. writes: " Dear Dennis, I have an external drive I use for backups. The other day I went to restore from backup but it aborted, stating the backup was corrupt. I have since run chkdsk (check disk) on the external drive and ... chkdsk reported that ' The Volume Bitmap is incorrect ' and to 'run chkdsk /scan to find the problems and queue them for repair.' I did that, but chkdsk says ' The shadow copy provider had an error ... A snapshot error occured while scanning this drive .' I have searched the Internet for an answer to this problem but can't figure out how to get ... (view more)

Infopackets Reader Ted G. writes: " Dear Dennis, Thank you for your pearls of wisdom! I have a question regarding VMWare Workstation . I recently virtualized a friend's PC which was facing numerous blue screens - I suspect his PC has a hardware ... error. After virtualizing the machine I mapped his drive in Windows Explorer; when I try to access c:\users\jim (his user folder), Windows keeps giving me an ' Access denied ' error. There does not seem to be any way to access his files using this method. For the record I have tried copying the files by networking his virtual machine to mine but it is ... (view more)

Infopackets Reader Felix S. writes: " Dear Dennis, I recently upgraded from Windows 7 to Windows 10, and now my Outlook won't send or receive email. Every time I try and check for email, I get a 'Cannot send or receive 8004010F' error. I've searched ... the Microsoft website on how to fix this issue but the instructions are absolutely horrible and did not solve my problem. I was wondering if you can help me fix the 'cannot send or receive' error 8004010F? I am willing to pay for your help! Much appreciated! " My response: I asked Felix if he would like me to connect to his system using my remote ... (view more)

Infopackets Reader Rachel P. writes: " Dear Dennis, As per your recommendation, I have installed Malwarebytes Antimalware Free on my system and I do a full system scan every 30 days or so. Today I tried to launch Malwarebytes Antimalware Free ... ("MBAM") and it gives me an error, stating that it is 'Unable to start' and 'Unable to connect to service' , with an option to click 'OK' and nothing else. I don't know how to fix this. Can you please help? " My response: I have run across this issue a few times with my clients, but resolving it is not always the same. I asked Rachel if she would like me ... (view more)

Infopackets Shelly R. writes: " Dear Dennis, Every once in a while, when I try and delete a folder on my network share, Windows tells me that 'This action can't be completed because the folder or file in it is open in another program'. I click the ... 'Try again' button multiple times but that rarely ever works. Can you please tell me why this keeps happening and what I can do to delete the file / folder? " My response: The reason why you receive the 'File in use' error (or 'Folder in use' error) is exactly that - the file or folder is in use by some other program, however, Windows isn't saying ... (view more)