comcast

A man who built his own broadband network because he couldn't afford a commercial service has got a $2.6 million government deal to serve other households. Jared Mauch took the drastic step after Comcast asked for $50,000 to connect his rural ... Michigan home. Mauch had been on a 1.5 Mbps phone line connection since 2002, a speed that was no longer sufficient for his needs. He had switched to a wireless service in frustration before asking Comcast to extends its network to cover his home. He told Arstechnica that he would have paid as much as $10,000 for the connection but could not afford the $ ... (view more)

Comcast is to impose a 1.2TB monthly data limit on its broadband customers in all locations across the United States. The move affects 12 states that weren't already under the cap. Customers will be able to get unlimited data, but will have to pay a ... fee of $30 a month above their current charges. Those who don't "upgrade" will face an overage charge of $10 for each 50GB they use, with a maximum overage charge of $100. (Source: stopthecap.com ) The company already had the cap in 27 of the 39 states it served. Many of the remaining 12 covered markets where Comcast had competition with Verizon, ... (view more)

Comcast is to offer cellphone service next year, targeting its existing customers. It will use a combination of cellphone towers leased from Verizon and its own wireless hotspots. The company is not revealing too many details at this point, but it ... appears it believes it will be able to offer a wider coverage area by using its existing network of around 14 million wireless hotspots. Customers Own Routers Part of Network That network is so large because it not only covers devices in public places such as coffee shops but also uses a "guest mode" on the wireless routers of many cable ... (view more)

Washington state officials are suing Comcast for allegedly misleading customers over a service protection plan. The cable and broadband company is accused of selling a $4.99 a month plan that many customers didn't need, and which fell short of its ... promises. The Comcast "Service Protection Plan" is promoted as covering the costs that would normally apply when a Comcast technician visits a home. The promotion claimed to have covered "all chargeable service calls for 3 ... XFINITY services without additional service fees." Many Repairs Free, Anyhow According to the state ... (view more)

Comcast has been embarrassed yet again by a recording of a call to its customer service team. This time, a representative was caught trying to charge a Comcast customer for repairs , despite the company already promising the work would be done free ... of charge. Last month, Comcast came under fire when another customer repeatedly tried to cancel his Comcast service over the telephone. During the recording, which reportedly lasted eighteen minutes, the customer service representative repeatedly badgered the customer and demanded to know why he wanted to cancel his service. The audio recording was ... (view more)

It appears as if one of the largest cable and home Internet service providers in the United States is planning to reinstate monthly bandwidth limits on its many customers. The news is raising new and old questions about net neutrality , Internet ... fairness, and bandwidth usage caps in general. Recently, Comcast executive vice president David Cohen told a New York audience that his company plans to reinstate monthly bandwidth caps sometime in the next five years. Bandwidth Cap System More Fair, Says Exec Bandwidth is loosely defined as is a measurement of available or consumed data communication ... (view more)