Windows 7 Achieves Microsoft Highest Satisfaction Rate
A recent poll conducted by the American Customer Satisfaction Index (ACSI) shows that public satisfaction with Microsoft software continues to rise, large due to the success of the Windows 7 operating system (OS).
Microsoft scored a record high 79 points in the latest poll figures, marking the culmination of steady increases in each of the last three years.
The three-point increase (representing a 7 per cent gain) helped Microsoft attain its highest level since ACSI first began asking Americans for feedback concerning the quality of their computer software nearly five years ago. (Source: idg.no)
Windows Vista Curse Finally Comes to an End
In 2008, Microsoft's satisfaction figures dipped below 70 for the first time.
At that time, Windows Vista was in its second year of release and was highly criticized for its major incompatibilities with hardware and software. The current rise in Microsoft's satisfaction rates suggests the end of the much-maligned Windows Vista era, including many missed opportunities for Microsoft.
"Microsoft's continued improvement over the last three years suggests that we're out of the Vista phenomenon" proclaimed ACSI director David VanAmburg in a recent statement.
The fact that Microsoft has been the recipient of such positive feedback should come as little surprise, however, since Windows 7 was released back in October 2009 to instant fanfare and positive reviews. Microsoft recently announced that 350 million licenses for Windows 7 have been sold since its initial release.
Improvement Promising, but Average
Still, VanAmburg warned against reading too much into Microsoft's record score.
"While this is good news for Microsoft, its rate of improvement is about the same as the industry as a whole. Microsoft is just keeping pace with a growing sense of (industry-wide) satisfaction in software." (Source: computerworld.com)
Whether or not Microsoft will surpass the current record high software satisfaction rate is certainly open for debate.
Most popular articles
- Which Processor is Better: Intel or AMD? - Explained
- How to Prevent Ransomware in 2018 - 10 Steps
- 5 Best Anti Ransomware Software Free
- How to Fix: Computer / Network Infected with Ransomware (10 Steps)
- How to Fix: Your Computer is Infected, Call This Number (Scam)
- Scammed by Informatico Experts? Here's What to Do
- Scammed by Smart PC Experts? Here's What to Do
- Scammed by Right PC Experts? Here's What to Do
- Scammed by PC / Web Network Experts? Here's What to Do
- How to Fix: Windows Update Won't Update
- Explained: Do I need a VPN? Are VPNs Safe for Online Banking?
- Explained: VPN vs Proxy; What's the Difference?
- Explained: Difference Between VPN Server and VPN (Service)
- Forgot Password? How to: Reset Any Password: Windows Vista, 7, 8, 10
- How to: Use a Firewall to Block Full Screen Ads on Android
- Explained: Absolute Best way to Limit Data on Android
- Explained: Difference Between Dark Web, Deep Net, Darknet and More
- Explained: If I Reset Windows 10 will it Remove Malware?
My name is Dennis Faas and I am a senior systems administrator and IT technical analyst specializing in cyber crimes (sextortion / blackmail / tech support scams) with over 30 years experience; I also run this website! If you need technical assistance , I can help. Click here to email me now; optionally, you can review my resume here. You can also read how I can fix your computer over the Internet (also includes user reviews).
We are BBB Accredited
We are BBB accredited (A+ rating), celebrating 21 years of excellence! Click to view our rating on the BBB.