John Lister

Washington state officials are suing Comcast for allegedly misleading customers over a service protection plan. The cable and broadband company is accused of selling a $4.99 a month plan that many customers didn't need, and which fell short of its ... promises. The Comcast "Service Protection Plan" is promoted as covering the costs that would normally apply when a Comcast technician visits a home. The promotion claimed to have covered "all chargeable service calls for 3 ... XFINITY services without additional service fees." Many Repairs Free, Anyhow According to the state ... (view more)

Users of Android smartphones and tablets will soon get an instant warning when somebody attempts to log in to their Google account. The notification comes as an on-screen message, rather than by email. The new feature is designed to enhance ... two-factor authentication. That's an optional feature which means that if somebody tries to sign in to a Google account on another device, they will have to wait for a security code to be sent via email, text message or through a dedicated app so that they can continue to login to the account. If no code or the improper code is entered, then the ... (view more)

Just days after the deadline for free upgrades to Windows 10 passed (July 29, 2016), the first Windows 10 loophole has emerged. Reports suggest that users with disabilities can still claim the free Windows 10 upgrade, but proving eligibility appears ... to be nothing more than an honor check. For most users, the deadline for the free Windows 10 upgrade offer has passed and attempting to download and install Windows 10 from Microsoft's website now brings up only an option to buy the system, which costs $120 for the standard Home edition. However, Microsoft also has a separate page for people ... (view more)

Are smart devices a security risk? Security firm Rapid 7 seems to think so. According to the researchers, a range of Internet-connected light bulbs had at least nine security flaws. While the potential consequences are hardly life or death, it could ... be a blow to the concept of smart devices in the home. Osram's Lightify range of light bulbs lets users control lighting via a smartphone or tablet app. The idea is partly to allow more precise controls, such as dimming a bulb or even changing its color, and partly to allow users to remotely access the lights. For example, if a home owner is ... (view more)

Microsoft has announced several new features for its Office applications. They include a new research tool and improved spell check facilities in MS Word. The new features will be rolled out automatically to users of the online Office 365, rather ... than having users download and install the updates or upgrade to a new edition. (Source: office.com ) Microsoft Word has two major changes, dubbed Researcher and Editor. The Researcher tool is for exploring online information without leaving the document editing window, while the Editor tool enhances and simplifies spell check and grammar. Tool Only ... (view more)

The Windows 10 "Anniversary Update" is out this week and those who've already tried it are generally impressed. However, it doesn't seem like enough to push skeptics over the edge. The update is scheduled to start rolling out next Tuesday, two days ... after the deadline to get a free upgrade to Windows 10, which is July 29, 2016. It's arguably the biggest set of updates since the system debuted last summer. There's only one significant feature that's completely new, named Windows Ink. It's designed mainly for use with stylus and pens on touchscreen devices. ... (view more)

A research firm believes the free Windows 10 upgrade offer may have had a significant effect on new PC sales. It's part of an apparent pattern of users holding on to their old computers for longer. Speaking to The Register, Ranjit Atwal of Gartner ... said the company surveyed people who had taken advantage of the upgrade. It found that one in five of those questioned had decided against plans to get a new computer after trying out the new system on their existing machines. Atwal claims Microsoft did not expect that figure to be so high. (Source: theregister.co.uk ) In some ways the trend ... (view more)

Google has reported a dramatic increase in the number of requests from government agencies for information about web users. The figures show a significant global variation in how many of those requests proved justifiable. The numbers come in the ... latest installment of Google's Transparency Report in which, every six months, it gives the figures for the number of government requests for data related to user activity. The newly published figures cover the second half of 2015, as there's a lengthy delay in compiling the numbers. During that period, the total number of requests was 40,677 ... (view more)

Is there fair play amongst ransomware scammers? A particularly lazy variant of "ransomware" is making its rounds, though researchers say that paying up will never pay off. For the most part, ransomware usually involves a nasty malware program ... encrypting files on a PC, followed by a promise of a decryption key - but only if the victim pays a ransom. It would make sense that if people stopped believing this would happen, they would stop handing over the cash. Files Deleted Rather Than Encrypted Now security company Talos has spotted a variant where there's absolutely no prospect ... (view more)

Amazon is testing video advertisements that are specifically created to meet the viewer's interests. They may prove effective, but will also raise privacy concerns. The ads will appear on non-Amazon website and, as often happens with third-party ... ads, will be based on what the system knows about the user. This often involves using cookie files stored on a user's computer to track the websites they visit and deduce their interests. Several companies already run video ads that are tailored to a user's interests, but this generally involves picking a subject and then selecting a pre- ... (view more)